プライバシーポリシー

This Privacy Policy explains how Hachi Voyage (“Hachi,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information submitted through our website or provided in connection with our travel-planning services.

By using our website or submitting an enquiry, you acknowledge that you have read this Privacy Policy.

★ Information We Collect
We may collect the following categories of personal information:
• Contact information, such as your name, email address and telephone number;
• Travel information, such as your intended travel dates, departure and return cities, preferred destinations and whether this is your first visit to Japan;
• Group information, such as the number of travellers and whether children will be travelling with you;
• Travel preferences and requirements, such as your preferred transportation, accommodation, activities, guide services and other special requests;
• Information contained in emails, enquiry forms and other communications between you and Hachi; and
• Any other information you voluntarily provide in connection with your enquiry or travel arrangements.
If you choose to provide information concerning dietary requirements, accessibility needs, medical conditions or other sensitive matters, we will use that information only where reasonably necessary to respond to your request or arrange the services you have requested.
Please ensure that you have permission before providing personal information about another traveller.

★How We Use Your Information
We may use your personal information for the following purposes:
• To respond to your enquiry and communicate with you;
• To understand your travel preferences and prepare a personalised itinerary or quotation;
• To arrange services requested by you, which may include accommodation, transportation, airport transfers, guides, restaurants, activities, attraction tickets, flights and other travel-related services;
• To provide support before, during and after your trip;
• To manage bookings, payments, cancellations, changes and other administrative matters;
• To improve our services and customer experience;
• To protect the security and lawful interests of Hachi, our travellers and our service providers; and
• To comply with applicable legal, regulatory, accounting and reporting requirements.

★Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
• Your consent;
• Taking steps at your request before entering into a contract;
• Performing a contract with you;
• Complying with our legal obligations; and
• Our legitimate interests in operating, protecting and improving our travel services, provided that those interests are not overridden by your rights and interests.
Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

★How We Share Your Information
We may share personal information only where reasonably necessary to provide the services you have requested or to operate our business.
Recipients may include:
• Hotels, ryokan and other accommodation providers;
• Transportation companies, drivers and airport-transfer providers;
• Professional guides and driver-guides;
• Restaurants, activity operators, attraction operators and other travel-service providers;
• Airlines, ticketing providers and booking platforms, where applicable;
• Technology, communications, payment and administrative service providers that support our operations;
• Professional advisers, such as accountants, legal advisers and insurers; and
• Government authorities, regulators or law-enforcement agencies where disclosure is required by law.
We require service providers to use personal information only for the relevant service or another legally permitted purpose.
We do not sell personal information in exchange for monetary payment.

★ International Transfers
Because our travel services are primarily provided in Japan, your personal information may be transferred to, stored in or processed in Japan, China or other countries where Hachi or the relevant travel-service providers operate.
The privacy and data-protection laws of these countries may differ from those of your country of residence. Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.
By requesting travel services that require us to work with overseas suppliers, you acknowledge that relevant personal information may need to be provided to those suppliers in order to fulfil your request.

★ How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide the services you have requested, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, accounting and regulatory requirements.
The applicable retention period may vary depending on the type of information, the nature of our relationship with you and the relevant legal requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

★ How We Protect Your Information
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Access to personal information is limited to personnel and service providers who reasonably require it for the purposes described in this Privacy Policy.
However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending personal information over the internet.

★ Your Privacy Rights
Depending on where you live and the laws applicable to your personal information, you may have the right to:
• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing activities;
• Object to certain uses of your personal information;
• Withdraw your consent where processing is based on consent;
• Request a portable copy of certain information; and
• Submit a complaint to the relevant data-protection authority.
To exercise any applicable privacy right, please contact us at:hello@hachivoyage.com
We may need to verify your identity before completing your request. We will respond within the period required by applicable law.
These rights may be subject to legal exceptions. For example, we may need to retain certain information to comply with legal obligations, complete an existing booking, maintain transaction records or resolve a dispute.

★ Information About Children
Our website and enquiry services are intended for use by adults. We do not knowingly request children to submit enquiries or personal information directly to us.
Where an adult traveller or legal guardian provides information about a child for the purpose of arranging a family trip, we will use that information only as reasonably necessary to provide the requested travel services.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

★ Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for its operation, security and basic functionality.
If we use optional analytics, advertising or personalisation technologies, we will provide additional information and, where required by law, request your consent before activating them.
You can control certain cookies through your browser settings. Disabling cookies may affect the availability or performance of some website functions.

★ Third-Party Websites
Our website may contain links to websites or services operated by third parties. Hachi does not control the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party website or service before providing personal information to it.

★ Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.
The updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or obtain your consent before a material change takes effect.

★ How Long We Keep Your Information

★ How Long We Keep Your Information